Thank you for shopping at www.lampsmodern.com! We want you have a happy purchase with us. And we will spare no effort to serve you. But whether you've already purchased, or are just browsing, we want to outline our return policies so you know what you can expect from us. Thank you so much!

1, Do you accept returns? And How many days do customers have to return a product?

First we accept returns if you are not satisfied with the product you receive, and you may have to return your product within 40 days from the delivered date if you need to return or exchange it. 

 

2, What is the return conditions?

Product conditions that you allow for returns

• Unopened products in original packaging, and products that have never been used
• Products eligible for our 30-day return

Product conditions that you not allowed for returns

• Personalized/designed Product(s) is not allowed for return
• Product(s) that have been used
• Products not eligible for our 40-day return 

 

3, How to make a return?

• Send a return request to us by email, please tell us your order number and why you want to return it, preferably with pictures or videos for proof in order to refund or replace the product.
• We will respond your return request in 1 business days.
• We will send you the return address (if your return meets our return policy)
• Please send your product back to our return address as soon as possible and then send us the tracking number.
• We will process your refund within 3 working days once we received your return product and all the return product(s) have checked in good condition
• Please feel free to contact us again if you do not receive your refund or have further questions.

 

4, How much will customers pay for return shipping?

• No cost

This happens when you received an item that was delivered damaged or defective, or received an incorrect item, or defective in another way

• Actual cost of return shipping

This happens when you purchased the wrong product, it doesn't fit, or you no longer want the item

 

5, About the Refund

Please allow up to 3 to 5 business days to process your refund from the date we receive your package, and all refunds will be returned to the original account, please note that if you still do not receive the refund, please understand that it will take time for the bank to process the refund. Of course, you can also contact us to help you check.

 

6, What is the restocking fee?

No restocking fee

 

7, What is the return address？

Please contact us by email once your return request is approved, Please do not send your purchase back to the manufacturer or the carrier. We will send you the right return address.

 

8, How to Exchange your Product(s)?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

9, How to cancel your order?

We will process your order within 24 hours as soon as we receive the order. If you want to cancel your order, please contact us via service@lampsmodern.com. to contact us within 6 hours after you place the order. The refund will be issued within 2 business days after the cancellation of your order.But we cannot cancel it for you once your order has been sent.

If you wish to cancel your order beyond 24 hours, you will be subject to a 20% restocking fee. This fee will be deducted from the total cost of the order.

 

10, For more questions, please contact us：

Mail: service@lampsmodern.com

Call: +18013115175

Address: Room 203, Building 4, E-commerce Park, 48 Renmin Road, Yingjiang District, Anqing City, Anhui Province，China,246000

Company: Anqing Bangqin Electronic Commerce Co. LTD