1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
1/ Quick checkout process
2/ Easily view your order status and order history
3/ Receive updates detailing our new releases and special promotions
2. What payment methods can I use?
We currently accept major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club, Klarna) and PayPal payments.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
4. How do I set my shipping address?
Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead.
5. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
6. How can I track my package?
Tracking your order has always been so easy. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
7. What do I do if I have missed items in my order?
If something is still missing, please get in touch with us immediately at service@lampsmodern.com.
8. What is your exchanges, returns, and refunds policy?
Please click the Refunds Policy.