Thank you for shopping at www.lampsmodern.com! We want you have a happy purchase with us. And we will spare no effort to serve you. But whether you've already purchased, or are just browsing, we want to outline our return policies so you know what you can expect from us. Thank you so much!
1, Do you accept returns? And How many days do customers have to return a product?
First we accept returns if you are not satisfied with the product you receive, and you may have to return your product within 30 days from the delivered date if you need to return or exchange it.
2, What is the return conditions?
Product conditions that you allow for returns
- Unopened products in original packaging, and products that have never been used
- Products eligible for our 30-day return
Product conditions that you not allowed for returns
- Personalized/designed Product(s) is not allowed for return
- Product(s) that have been used
- Products not eligible for our 30-day return
3, How to make a return?
- Send a return request to us by email, please tell us your order number and why you want to return it, preferably with pictures or videos for proof in order to refund or replace the product.
- We will respond your return request in 1 business days.
- We will send you the return address (if your return meets our return policy)
- Please send your product back to our return address as soon as possible and then send us the tracking number.
- We will process your refund within 3 working days once we received your return product and all the return product(s) have checked in good condition
- Please feel free to contact us again if you do not receive your refund or have further questions.
4, How much will customers pay for return shipping?
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
5, About the Refund
Please allow up to 3 to 5 business days to process your refund from the date we receive your package, and all refunds will be returned to the original account, please note that if you still do not receive the refund, please understand that it will take time for the bank to process the refund. Of course, you can also contact us to help you check.
6, What is the restocking fee?
No restocking fee
7, What is the return address？
Please contact us by email once your return request is approved, Please do not send your purchase back to the manufacturer or the carrier. We will send you the right return address.
8, How to Exchange your Product(s)?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
9, How to cancel your order?
Please be sure to contact us before shipment if you want to cancel your order. And all your money will be returned to your original account once your order was canceled. But we cannot cancel it for you once your order has been sent out. Sorry about that and please understand.
10, For more questions, please contact us：
Mail: service@lampsmodern.com